Contact Us
Got a question about how we rate sweepstakes casinos for RTP, a correction to flag, or feedback on your own experience with one of the platforms listed on businessletterpunch.com? This page explains how to reach us and what we can (and can't) help with.
How to reach the team
The best way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days, though response times can vary during busy periods.
When you write in, it helps to include:
- The name of the sweepstakes casino your message relates to, if applicable
- Whether your question is about a review, an offer, or the site itself
- Any relevant screenshots or dates, especially for corrections
What we can help with
We're an independent research and comparison site, not an operator, so there are limits to what we can resolve directly. Here's a general guide to where to take different kinds of questions.
| Your question is about... | Best place to go |
|---|---|
| Accuracy of a review, rating, or offer on this site | Email us at businessletterpunch.com |
| Suggesting a casino we haven't covered | Email us at businessletterpunch.com |
| Your account, deposits, Sweeps Coins balance, or redemption status | The operator's own support channel (check their site or app) |
| Identity verification or KYC issues at a specific casino | The operator's support team |
| Concerns about your own play habits | Our Responsible Gambling page |
| How our reviews and rankings work | Our About Us page |
| Site terms, disclaimers, or how we're compensated | Our Terms and Conditions page |
We don't hold customer funds, process redemptions, or manage individual accounts, so for anything tied to a specific balance, bonus credit, or withdrawal, the operator's own support desk will always be faster and more accurate than we can be.
Reporting an issue with an offer or a state restriction
Sweepstakes casino offers and eligible states can change without much notice, and availability varies from state to state — some operators restrict or exclude certain states entirely, and that list can shift over time. If you spot an offer, a welcome bundle, or a state eligibility note on this site that no longer matches what an operator shows on its own site, please let us know. We rely on reader reports as one signal alongside our own periodic checks, and we'd rather correct something quickly than leave outdated information up.
Sharing your experience
If you've played on one of the sites we cover — whether that's Crown Coins, SplashCoins, Casino.Click, or any other platform in our lineup — and had an experience that doesn't match what we've written, we want to hear about it. That includes things like daily reward reliability, how tournaments or leaderboard events actually played out, or how straightforward (or not) the redemption process was for Sweepstakes Coins. Genuine feedback like this helps keep our coverage grounded in how these platforms actually behave, not just in their promotional material.
A quick note before you write in
We can share how our review process works and correct factual errors, but we can't offer legal advice about whether a particular sweepstakes casino is permitted in your state, and we can't guarantee outcomes from any game of chance. If you have questions about the legality of sweepstakes-model gaming where you live, an operator's own terms and your state's current guidance are the sources to check — laws in this space continue to change.
For anything else, or if you're simply not sure who to ask, start with an email to [email protected] and we'll point you in the right direction.